CANCELLATION
Should you wish to cancel your order, please contact us the soonest at +971 52 2727789 or +971 43379032. As long as your order has not been arranged, packed and dispatched we will be able to cancel the order and provide a refund where applicable. Once the order is out for delivery, but has not reached its destination we will aim to contact the driver to cancel the delivery. However, we will not be able to provide a refund due to the nature and quality of the fresh products used.
REFUND POLICY
The Burrow and TWIGS Flower Studio may, depending on the circumstances, refund the price of the product/s or provide other solution such as resending the product or resending a different gift of the same value. As we are working with fresh products it will be to our complete discretion what solution will be suitable and applicable. When a refund, replacement or other solution is granted we aim to have this resolved within 1 working day. If you require any further clarification or have any question, please feel free to contact us at: hello@theburrow.ae.
Last update: 19-Jul-2020